3DCRAFTS

Delivery & returns

Last updated: 31 October 2026

Delivery

  • We deliver anywhere in the UK. The delivery cost for your order is shown at checkout, or included in your quote for custom work.
  • You can also collect from our Edinburgh workshop by arrangement. We will tell you when your order is ready.
  • Everything is made to order, so lead times depend on the item, quantity and our current workload. We give an estimate at checkout or in your quote, and will tell you promptly if there is a delay. Estimates are not guaranteed delivery dates.
  • We pack items carefully. Please check your parcel on arrival and contact us within 48 hours if anything is damaged, with photos of the item and packaging.

Custom and personalised items

Items made to your specification or clearly personalised (for example a keyring with your name, or a part made to your design) are not covered by the 14-day right to cancel, because the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 exclude them. Once we have started making a custom item we cannot cancel or refund it unless it is faulty or not as described.

Before we make a custom piece we will show you the design or details for approval. Please check them carefully, including spelling of any text.

Changing your mind: standard items

For items that are not custom or personalised, you can cancel within 14 days of receiving them, without giving a reason. To do so, email hello@3dcrafts.uk with your order number. You must then send the item back to us within 14 days of telling us you want to cancel, and take reasonable care of it while it is with you. Unless the item was faulty, you pay the cost of returning it. We will refund the price of the item and the standard delivery cost within 14 days of receiving it back, or of receiving proof you have sent it.

Faulty or incorrect items

Your legal rights under the Consumer Rights Act 2015 apply to everything we sell: items must be of satisfactory quality, fit for purpose and as described. If something is faulty or not what you ordered:

  • Within 30 days of delivery you can reject it for a full refund.
  • After that, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a price reduction or refund.

Email us at hello@3dcrafts.uk with your order number and photos. We cover the return postage for faulty or incorrect items and refund to your original payment method, normally within 14 days of agreeing the refund.

3D printed and laser-cut items can show small natural variations, such as faint layer lines, minor colour differences between batches or slight dimensional tolerances. These are normal for the process and are not faults.

Business customers

If you are buying for your business, the consumer rights above may not apply. We will still work with you to put right any item that is faulty or not made to the agreed specification. Please contact us within 7 days of delivery.

See also our terms & conditions and privacy policy.